Returns & Exchanges
At Boxhero, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel in its original packaging. If your fit isn't perfect, we are committed to making the exchange process as effortless as your style.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items.
Drop Off Package
Hand over your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes.
Receive Refund or Exchange
After our warehouse team inspects the returned garments, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing